Our promise
Our customer service declaration intended to inform & reassure your decision when investing in a pair of Banton Frameworks spectacles or sunglasses frames.
Before you buy
Can I claim glasses through my health insurance?
Can you claim your new glasses through health insurance? Learn how to request an itemised receipt from Banton Frameworks for reimbursement.
Are prescription lenses refundable?
Thinking of buying prescription glasses online? This guide explains when prescription lenses are refundable, what isn’t, and how issues are resolved.
Can I pay with my American health insurance?
Use your HSA or FSA funds to order new prescription glasses from Banton Frameworks and receive an itemised receipt for health insurance reimbursement.
Can you adjust my glasses?
Can you adjust my glasses? Yes. Discover Banton Frameworks’ unlimited adjustments service, how it works, and how we ensure your handmade frames fit perfectly for life.
Do you make other colours of frames?
Do Banton Frameworks make frames in other colours? Discover why our small-batch, handmade approach means fewer options, better decisions, and frames made with intent.
Can I return the glasses if they don't suit me?
Unsure about buying your glasses online? We explain how returns, exchanges, and your 14-day cooling-off period works at Banton Frameworks.
How does lens fitting work?
Discover the three ways you can have your prescription lenses fitted. See the timelines, pros and cons, and which option may suit you best. A straightforward guide to getting your...
Complimentary lenses explained
Make the most of that new glasses feeling. Learn what’s included with our free prescription lenses, which prescriptions they suit, coating options, upgrades, and when thinning is recommended.
Released just six times a year
Why our eyewear is only available six times a year. A hard-learned lesson about respecting our limited capacity and choosing quality over constant availability.
Can women wear your glasses?
Are Banton Frameworks glasses for men and women? We explain who our frames are for, why they suit certain face sizes, and how to choose the right fit.
Are there any stores I can try-on your glasses?
Wondering where you can try Banton Frameworks glasses? Discover why we only sell directly via our website, offer home try-ons and make small batches of eyewear, right here in our...