How to return a frame for adjustment, exchange or refund

How to make a return

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Aerial view of paper returns form on grey backgroundFor UK returns

Please note: not all items are eligible for free returns. Any items purchased in conjunction with an offer i.e. free lenses, Black Friday, discounted, voucher codes etc are to be returned at cost to the customer.

Certain items may not be eligible for a free return. For example, accessories or sale items may have to be returned at the cost of the customer.

Simply complete the A4 returns form provided with your order and repack your frame inside its original packaging. If no returns form has been provided, just include a note of your name and order number and state how you wish for us to deal with your order. I.e.; adjustment, exchange or refund.

Using a tracked mail service (retaining a receipt as proof of postage) please return your order to the address below. 

Banton Frameworks, Banton Loch, Kilsyth, G65 0PY


Repeat returns

If you repeatedly purchase and return items over a 12 month period you will be charged a restocking fee. This is applicable to cover the shipment, returns and processing fees of your order. This can be up to £10.95 shipping fees + 2.2% of the total value of the order.

You will not be be eligible for our "Free UK Shipping & Returns" service until the 12 month period has lapsed. This is to reduce the costs involved of transport and processing of orders that do not result in sale of items.



Rest of world returns

1. Repack your order in its original mail box including a note of your name and order number.

2. Using the CN22 label included, mark your box as ‘Returned Goods’. Failure to do so may result in a reduced refund total due to customs & duty fees.

3. Use a tracked courier service to return your order. Retain your receipt as proof of postage.



    How do I send a frame for lens fitting?

    We include all information regarding lens fitting with your postal box. However, if this hasn't been included message us here and we'll happily help you out.