How to return a frame for adjustment, exchange or refund

UK

  1. Fill out the returns form & repack your order in its mail box.
  2. Put box into the free returns envelope.
  3. Return your order via a local Post Office.
  4. Retain your receipt as proof of postage.

 

International

  1. Repack your order in its original mail box including a note of your name and order number.
  2. Using the CN22 label included, mark your box as ‘Returned Goods’. Failure to do so may result in a reduced refund total due to customs & duty fees.
  3. Use a tracked courier service to return your order. Retain your receipt as proof of postage. 

 

 

How do I send a frame for lens fitting?

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Request a freepost label to apply to your mailing box.

 

 

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