by Jamie Bartlett November 03, 2021 2 min read

Select your location

 

 

 

Aerial view of A4 paper returns form on grey background

 

UK lens fitting & returns

UK spectacle orders are delivered with non-prescription demo lenses.

Home-try-on ensures you’re 100% happy with your new frame before returning it for prescription lens fitting with free, next day special delivery.

 

How to return a frame for lens fitting or refund

  1. Fill out the returns form & repack your order in its mail box.
  2. Put box into the free returns envelope.
  3. Return your order via a local Post Office.
  4. Retain your receipt as proof of postage.

 

 

Scottish fishing boat on loch Creran

 

International lens fitting & returns

We can fit your prescription lenses.

However, the home-try-on process is not available overseas customers.

Here's two options;

  1. We can pre-fit your prescription for you and ship your frame. *Prescription lenses are non-refundable
  2. You can order just the frame and have your prescription lenses fitted by a local optician.

 

How to return a frame for a refund

  1. Repack your order in its original mail box including a note of your name and order number.
  2. Using the CN22 label included, mark your box as ‘Returned Goods’. Failure to do so may result in a reduced refund total due to customs & duty fees.
  3. Use a tracked courier service to return your order. Retain your receipt as proof of postage.

 

 

A prescription spectacle lens being measured by a lab technician

 

I sent my frame for lens fitting, where is it?

Depending on your prescription, lens fitting can take 5-12 working days to fully process.

This includes fitting and return postage.

See below for our average lens-fitting times.

 

Optical lens schedule

  • Single vision 5-7 working days
  • Bifocal 10-14 working days
  • Varifocal 10-14 working days

 

Sun lens schedule

  • Polarised single vision 5-10 working days
  • Polarised bifocal 10-14 working days
  • Polarised varifocal 10-14 working days
  • Non-polarised single vision 5-10 working days
  • Non-polarised bifocal 5-10 working days
  • Non-polarised varifocal 5-10 working days

 

*Please note, these average times are affected by bank holidays and the complexity of your prescription.

 

Jamie Bartlett
Jamie Bartlett

Co-founder of Banton Frameworks.



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