FAQ's

Crowd of people with their hands in the air

Below is a list of our most frequently asked questions. To get going, click on the section that your question relates to. If you can’t find what you are looking for or have any feedback please contact us.

 

ADJUSTMENTS

CAN YOU ADJUST MY GLASSES?

Yes we can.

After you’ve tried your glasses at home, let us know if they need a little tweaking before you return them for lens fitting. Most commonly, your glasses will need widening or narrowing for your head. Sometimes, the temples may need a little adjusting too.

Please try to be as descriptive as possible with your requirements so we can do the best job we can. If your glasses need further adjusting, you can follow this handy guide at home.

Adjustments guide

 

CAN I ADJUST MY GLASSES?

You bet.

It might seem a little bit scary, but you’re more than capable of making some home-tweaks yourself. Take your time and a little common sense, you can follow this handy guide at home to make most of the necessary adjustments to your glasses.

Adjustments guide

 

FRAME SIZES

HOW DO I FIND THE SIZE OF YOUR FRAMES?

The dimensions for all our frames can be found on individual product pages for each of the designs. The link can be found just below the product name, entitled “Size Guide”.

More info about frame dimensions

 

ARE YOUR GLASSES ALL THE SAME SIZE?

Our glasses vary in size between different models.

But each model only comes in one size. For example, an A-model is bigger than a B-model.

For now, this is how we make them but, in the future, our size-range will grow as our factory grows.

 

HOW DO I CHOOSE THE RIGHT SIZE OF GLASSES?

Take the easy route and check your old glasses for their sizing.

These dimensions are usually printed on the inside of the temple or the frame-front. They’ll be written in the order of lens diameter, bridge width and temple length. Eg: 52 [] 18 145.

You can compare this dimension to the sizes of our glasses in each of our glasses.

More info about frame dimensions

 

DO YOU MAKE A THICKER GLASSES ARM?

Currently, we offer one shape of temple arm.

It’s a uni-piece design with very few components which makes it simple, understated and oh so smooth to wear. It’s become our signature, something we really think you like.

Our temple length is 145mm long which you can adjust to fit your head using these instructions.

 

LENSES
GENERAL QUESTIONS

CAN YOU FIT MY LENSES?

Sure thing. At Banton Frameworks, we cater for a large variety of prescription and non-prescription lenses for both our spectacles and sunglasses frames.

  • Plano lenses 
  • Bifocal lenses 
  • Single vision lenses 
  • Ready reader lenses 
  • Prescription reading lenses 
  • Occupational varifocal lenses 
  • Everyday varifocal lenses 
  • Polarised lenses 
  • Prescription polarised lenses 
  • Non polarised lenses 
  • Non polarised prescription lenses 

Head to our handy lens menu at the side of each of our optical and sunglasses frames. There, you can select your lens-type and enter your prescription details.

Alternatively, you can calculate your lens costs separately using our handy lens menu.

 

HOW MUCH WILL MY LENSES COST?

Ok, so this depends on your prescription, the lens-type, thinning requirements and if you’d like any additional coatings.

For a brief breakdown, here’s our current (2020) basic costs without any fancy upgrades. Alternatively, click here to access our handy lens menu.

Optical lens type

Basic lens cost (GBP)

Plano

£0 (fitted in all spectacles)

Ready reader

£10

Prescription reader

£28

Single vision

£28

Bifocal

£60

Everyday varifocal

£70

Occupational varifocal

£88

 

Sun lens type

Cost (GBP)

Polarised UV400

£0 (fitted in all sunglasses)

Polarised single vision UV400

£49

Polarised ready reader UV400

£49

Polarised prescription reading UV400

£49

Polarised bifocal UV400

£62

Polarised varifocal UV400

£69

Non-polarised single vision UV400

£38

Non-polarised ready reader UV400

£26

Non-polarised prescription reading UV400

£38

Non-polarised bifocal UV400

£33

Non-polarised varifocal UV400

£44

 

HOW DO YOU FIT MY LENSES?

  1. Add your prescription details when ordering your frame. If you already have your frame and would like it glazed retrospectively, they can be ordered separately.
  1. We’ll post your glasses to you containing display lenses. After a few days and some nice ‘alone time’ you can tell us if you like them or not using the simple return form. This means we can prepare your lenses whilst your frame is on it’s way back to us, saving your waiting time.
  1. To return you frame for lens-fitting, we’ll send you an email with a free-post returns label. For whatever reason we don’t do this, please request one by contacting us via email.
  1. Once we receive your frame, we fit your prescription lenses and return your frame to you as soon as possible. The expected turnaround time can vary between 5-10 working days, depending on your prescription.

Visit our returns-form

 

HOW LONG DOES LENS FITTING TAKE?

Depending on your prescription, lens fitting can take anywhere between 5-12 working days to fully process.

This includes their ordering, cutting, edging, glazing and then their return postage back to you. See below for the average lens-fitting times. Please note, these average times are affected by bank holidays and the complexity of your prescription.

Optical lens type

Avg. processing time (working days)

Plano

0 (pre-fitted)

Ready reader

5

Prescription reader

5

Single vision

5

Bifocal

5-10

Everyday varifocal

5-10

Occupational varifocal

5-10

 

Sun lens type

Avg. processing time (working days)

Polarised UV400

0 (pre-fitted)

Polarised single vision UV400

5-10

Polarised ready reader UV400

5-10

Polarised prescription reading UV400

5-10

Polarised bifocal UV400

5-10

Polarised varifocal UV400

5-10

Non-polarised single vision UV400

5-10

Non-polarised ready reader UV400

5-10

Non-polarised prescription reading UV400

5-12

Non-polarised bifocal UV400

5-12

Non-polarised varifocal UV400

5-12

HOW DO I SAVE TIME ON LENS FITTING?

Ok so this is pretty cool

We’re able to order your lenses before you even return your glasses back to us. To do this, please use our handy returns form so we can reduce your wait whilst your lenses are cut.

If your frames has taken longer than 10 working days to process, please contact us here.

 

WAIT, I GET FREE LENS COATINGS?

Yep. Because people like to see your eyes. It’s a human-connection sort of thing.

Anti-glare coatings help this by letting light pass through your lens, keeping your eyes in full view by reducing lens reflections. It’s a good way to go.

But it gets even better.

We offer this free of charge along with anti-scratch. Yup, anti-scratch and anti-glare as standard. It’s the new level of standard. You’ll love it.

Anti-scratch: Keeps your lenses lasting longer with this hardy lens coating. It reduces the build-up of scratches and scuffs to keep your lenses in good working order.

Anti-glare: More light can pass through your lens, rather than bouncing off it. This yields better light efficiency giving you better visual acuity and contrast.

Ultra blue light blocking: This coating can reduce the amount of HEV light emitted from digital screens that passes through your lenses. Chances are, you use a mobile phone or computer so this additional coating can come in real handy.

Read about the effects of blue light in our blog.

 

WHAT’RE MY ADDITIONAL LENS OPTIONS?

This is where good glasses become great glasses.

You can tailor your lenses exactly the way you want them by using the lens menu at the right-hand side of each of our glasses frames. Select what you use your glasses for, whether they’re for distance, reading, computer, bifocal or varifocal.

Once you’ve entered your prescription, you can start playing around with lens coatings such as ultra-blue-light blocking, tints and lens thinning options.

*But don’t forget, we offer anti-scratch and anti-glare as standard with any of our handmade glasses frames.

 

DO I NEED BLUE LIGHT BLOCKING GLASSES?

Digital devices such as laptops, phones and tablets have been proven to emit damaging frequencies of light known as HEV, (high energy visible light.)

You can protect your eyes by adding an ultra blue light lens coating to your reading glasses. This’ll make them into blue light blocking glasses which filter out these harmful frequencies.

Learn about HEV light

 

DO YOU OFFER OVERSEAS LENS-FITTING?

We can fit your prescription lenses; however, the try-on process is not available overseas customers.

Therefore, your prescription lenses will have to be fitted prior to shipment. It’s worth noting that prescription lenses are non-refundable as they are entirely custom to you.

Subsequently, the best option if you’re based overseas would be to purchase the frame from us and take it to your local optician for lens fitting.

Why not make your local lens-fitting easier by measuring your pupillary distance?

Free PD ruler

 

HOW DO I GET MY PRESCRIPTION?

You're legally entitled to receive a copy of your prescription paper from your optician.

This can be obtained after your biennial eye examination. Most Opticians will also provide you with another copy if you happen to misplace it.

What happens in eye tests?

 

HOW DO I MEASURE MY PUPILLARY DISTANCE?

This measurement is really helpful and oh so easy to measure, but it might be missing from your prescription paper.

With it, you can order your glasses anywhere you like. Here’s a helpful blog which shows you how to measure it yourself.

How to measure your PD

 

DO YOU TAKE EYECARE VOUCHERS?

We currently accept Edenred eyecare vouchers. If your employer wants you to provide a receipt of purchase and our regular receipt isn’t sufficient, get in touch and we can arrange this with you.

 

VARIFOCALS

WHAT TYPE OF VARIFOCAL LENSES DO I NEED?

How do you use your varifocal glasses?

Because to get the most from your lenses, you’ve got two types to choose from; everyday glasses or as occupational glasses.

 Everyday varifocals will help you with near, intermediate and distance viewing all in one ‘super-lens’. Whereas occupational lenses feature a wider intermediate section on the lens specifically to help with computer work. The furthest distance is also slightly nearer than a conventional varifocal, tailored to shorter distances across an office.

How do varifocals work?

 

WHAT'S THE DIFFERENCE BETWEEN BIFOCAL & VARIFOCALS?

Unlike bifocals, varifocal glasses have a seamless lens.

They don’t have two lens sections, with a reading segment. Instead, they have a spectrum of focal power which you can ‘visually select’ to help you focus on objects near or far.

This means they correct your near, intermediate and distance viewing all in one seamless lens.

How do varifocals work?

 

HOW MUCH DO VARIFOCAL GLASSES COST?

This depends on your prescription and how you want to use your varifocals.

All-round, everyday varifocal lenses start at £70 and occupational varifocal lenses start at £88.

The easiest way to calculate your lens costs is by using our handy lens menu which you can find here or beside each of our varifocal glasses frames.

 

HOW LONG DOES IT TAKE TO GET USED TO VARIFOCAL GLASSES?

If you’re considering varifocals, you might’ve heard about their reputation.

Getting used to them can as little as a few days or up to a few weeks. It really depends on your willingness to practice using them. Our top tip? Avoid reverting back to your old glasses, it’ll just take you longer to acclimatise.

For some handy advice about the getting used to varifocal glasses, click here.

 

ARE THERE SIDE EFFECTS OF WEARING VARIFOCALS?

“Feels like I’m swimming” or “I’ve had too much to drink” describes the early stages of getting used to varifocals.

This is why they take a while to get used to as you can only use the middle-column of the lens rather than the edges. If you looks through the edges of a varifocal lens to look at something, it’ll appear blurry, as if you’re under water.

With a few weeks of practice, you’ll learn to stop doing this and point your glasses towards what you’re trying to see.

Getting used to varifocals

 

WHAT DOES VARIFOCAL GLASSES MEAN?

From top to bottom, varifocal glasses give a spectrum of focal power you can ‘visually choose’ from within the lens.

In the top section, is your intermediate/distance prescription. In the lowest part of your lens is your reading prescription. In between?

You can scan up or down through the focal spectrum of the lens to focus on objects at varying distances.

Varifocal glasses explained

 

ARE VARIFOCAL GLASSES GOOD FOR DRIVING?

General-use varifocals can help your eyes with the multiple distances of focus during driving.

From checking your speed to pulling out of a junction, the proficient use of varifocals can aid your driving experience really well. However, it’s advised you get used to using varifocals before using them behind the wheel.

Getting used to varifocals

 

READING GLASSES

HOW DO YOU KNOW YOU NEED READING GLASSES?

By middle age, your eye’s ciliary muscles begin to weaken.

These muscles are used to contract your eye’s crystalline lens to make you focus on things close-up. Simultaneously, the crystalline lens in your eyes begins to harden which makes it even harder to contract and achieve focus.

This is called presbyopia which you can test yourself using this free close-reading test.

 

HOW DO I CHOOSE THE RIGHT STRENGTH OF READING GLASSES?

Using your free reading glasses test chart, you can determine the best strength of reading glasses lens that you’ll need.

Holding it at 35cm form your face, the first immediate line that appears blurry has the recommended dioptre strength associated with it.

Reading glasses strength test

 

SHOULD I GET PRESCRIPTION READING GLASSES?

For the extra investment, prescription reading lenses can make a world of difference.

But why?

Most commonly, one of your eyes is weaker than the other. And because prescription reading lenses are individually suited to each of your eyes, optical requirements, they get the right corrective power to help you focus clearly.

 

IS IT OK TO WEAR READING GLASSES ALL THE TIME?

Clue’s in the title. Reading glasses are for…reading.

Feel free to wear them all the time but they’ll only help close-distance vision within 35cm. You won’t damage your eyes, but you might get a headache if you’re always looking through a reading lens.

You’d be better with bifocal or varifocal glasses if you need to help with multi-distance focus.

 

WHAT AGE IS APPROPRIATE FOR READING GLASSES?

Do yourself a favour and forget ‘appropriate.’

By about middle-age, you’re eye muscles will have begun to weaken. But If you need reading glasses to see close-up, it doesn’t matter how old you are.

People of all ages can suffer with close-reading issues so you’re not alone. To see if you need reading glasses, why not take your free reading glasses strength test.

 

CAN I USE READING GLASSES FOR COMPUTER?

What does your computer screen like?

Unless you work with your face pressed against your screen, reading glasses won’t help, one, single, bit. Screen work is considered as an ‘intermediate’ viewing distance which reading lenses aren’t suited for.

Your best bet is an intermediate lens type to use as your glasses for computer tasks.

 

IS IT OK TO USE READING GLASSES?

Using non-prescriptive reading eyeglasses is a good solution for mild presbyopia.

This is a common condition starting at around the age of 40. Despite the myths, incorrectly powered reading eyeglasses will not damage your eyesight.

Do I need reading glasses?

 

WHAT IS THE LOWEST PRESCRIPTION FOR READING GLASSES?

+1.00 dioptre is our lowest strength of reading glasses.

From there, the strength increases in 0.25 increments, right up to our maximum of +3.50. However, depending on your location, reading eyeglasses in certain countries can stretch to a maximum strength of as much as 4 or 5 dioptres.

Reading glasses strength test

 

CAN READING GLASSES HELP WITH EYE STRAIN?

Yes and no.

If you use the correct dioptre of lens, reading glasses can help you read small text, preventing eye strain and headaches.

Alternatively, using the incorrect dioptre can do the opposite and worsen your ability to focus. Take your free reading glasses strength test to understand the best lens power for you.

 

ARE CHEAP READING GLASSES BAD FOR YOUR EYES?

Cheap ready readers are fitted with matching lens strengths.

Yet, your eyes will likely require different lens powers. This imbalance isn’t bad for your vision, but it does put extra strain on the weaker of your two eyes.

Over time, this can become taxing and potentially lead to eye strain which is why you might consider investing in some high-quality prescription reading glasses.

 

BIFOCALS

DO I NEED BIFCOALS?

You’ll know it’s time for bifocals if your close reading is starting to get a little…tired.

This due to the onset of presbyopia which commonly happens during middle age. Not sure if this sounds like you? Take your free close reading test.

Reading glasses strength test

 

WHAT DOES BIFOCAL MEAN?

Two lens strengths, one pair of glasses. Oh yes, bifocals are the equivalent of two spectacles frames in one.

Real quick; they have a small segment in the lower half of the lens which is used for close reading. By looking through this section of your lenses, you’ll be able to read things up-close.

What are bifocal glasses?

 

HOW DO BIFOCAL GLASSES WORK?

Bifocals contain two lens-segments. The main segment of the lens is for single vision, usually for intermediate or distance focus.

The second smaller segment is for close reading, within 35cm. Together, they give you two sets of corrective focal power which can be super cost efficient. Why? Because you can avoid rotating between two separate glasses frames.

What are bifocal glasses

 

WHAT IS DIFFERENCE BETWEEN VARIFOCALS AND BIFOCALS?

Bifocals contain two separate lens sections.

A main section for intermediate/distance vision and another smaller, lower section for close reading. Bifocal glasses are easily identified by a visible split-line between these lens areas.

Varifocals, on the other hand, contain numerous lens strengths without any split-lines in the lens. Depending where you look through the lens, you can visually select the right focal power to see what’s ahead of you.

How do varifocals work?

 

WHICH IS BETTER BIFOCAL OR PROGRESSIVE LENSES?

Bifocals are a simpler, less technical type of lens. You can simply ‘jump’ between two separate lens-strengths, whether you want to see close-up or at a distance.

Varifocals (progressives) are more intricate. They give you multiple lens-powers to choose from, starting at the top of the lens to the bottom in a smooth spectrum.

As varifocal technology advances, they’re becoming less expensive and easier to get used to wearing. Bifocals are becoming slightly outdated, but can be preferable as they can be easier to get used to wearing.

 

WHAT TYPES OF BIFOCAL LENSES CAN I GET?

We offer the most common type of bifocal lens, the ‘D-Seg’.

But if you like, you can ask us to use one of three types of bifocal lenses. These are categorised by the shape of the close-reading segment (seg) in the lower portion of the lens.

  • Our D-seg lenses have a ‘D’ shaped reading segment.
  • A Round-seg lens will have a near circular reading segment.
  • Finally, a Franklin-seg will have a dissecting split-line across the bottom third of the lens.

(As the story goes, Benjamin Franklin invented the first bifocal lens. He cut two different lenses in half and stuck them together.)

Types of bifocal lenses

 

SUN LENSES

I GET POLARISED LENSES FOR FREE?

You certainly do.

28% is the average market price increase for the privilege of polarisation. But here at Banton Frameworks, your sunglasses are polarised at no extra cost. It’s on us.

 

ARE YOUR SUNGLASSES 100% UV PROTECTIVE?

Most importantly, sun lenses must protect your eyes from UV sunlight.

In compliance with EU law, our polarised lenses are rated to UV400. This blocks 99-100% of UV light, protecting your eyes from UVA and UVB frequencies.

Polarisation a secondary function that does not reduce of affect their UV protection.

 

WHAT IS VLT% ?

The darkness of your sunglasses is determined by their Visible Light Transmission.

The lower the VLT% of a sunglasses lens, the less light it transmits through the lens, thus making it darker. VLT% is used to categorise sunglasses into four different types range from 1-4.

Our polarised non-prescription sunglasses lenses have a VLT of 14% which makes them a category 3 lens.

Learn about VLT%

 

WHAT ARE THE BENEFITS OF POLARISED SUNGLASSES?

Polarised sunglasses have the added ability to almost completely block reflected sunlight.

This is when light bounces off shiny surfaces like water and becomes horizontally focused. Otherwise known as glare, these reflections are filtered-out to give you a consistent view and improved visual acuity.

Learn more here

 

WHAT DOES IT MEAN FOR SUNGLASSES TO BE POLARISED?

Polarised sunglasses contain a chemical film ‘sandwiched’ within the layers of the lenses.

This film contains hundreds of rows of vertically aligned molecules which creates their most important function. Due to the vertical (up and down) alignment of the molecules, they act like a filter which blocks-out horizontally orientated light.

This is how polarised sunglasses work as they’re capable of almost completely blocking-out horizontal light, otherwise known as glare.

More info about polarised lenses

 

DO SUNGLASSES NEED TO BE POLARISED?

Nope. But they sure make a heck of a difference.

Which is why you get them as standard at no extra cost. You see, polarised lenses are a really nice way of getting a clearer view of what’s ahead of you.

This is because they can block-out reflected glare from shiny objects around you that affects your quality of vision. By reducing these reflections, polarisation is a bonus we felt you deserved. You can thank us later.

More info about polarised lenses

 

ARE POLARISED SUNGLASSES BETTER?

Arguably, yes. Out in the sun, your environment will constantly change as you move around throughout the day.

This variation of sunlight and it’s angle towards you makes polarised sunglasses the better option. They simply give you a more consistent view in varying intensities and angles of sunlight. Reflected glare from water or shiny road surfaces can be reduced with a polarised lens.

Which is why we fit them to all our British made sunglasses.

Polarised vs non polarised

 

CAN POLARISED SUNGLASSES BE USED FOR NIGHT DRIVING?

Keep yourself on the right side of the road AND the law.

Don’t wear our sunglasses when you’re driving at night.

They’re a category 3 lens which makes them pretty dark. You wouldn’t be able to see the road properly. Plus, who wears sunglasses at night anyway?

Sun lens categories

 

DO I NEED ANTI GLARE ON POLARISED SUNGLASSES?

Anti-glare lets more light to pass through a lens.

For sun lenses, the only time you’d want anti-glare is on the back of the lens to prevent sunlight bounce-back into your eyes. This coating isn’t completely necessary, but from 2020 onwards, our polarised sun lenses are coated on the back-side of the lenses to give you best view possible.

Anti-glare for polarised sunglasses

 

HOW DO ANTI GLARE GLASSES WORK?

Despite the name, anti-glare lens coatings don’t block glare, it absorbs it.

Cleverly, it lets more light to pass through a lens instead of being reflected. This is why anti-glare is also called anti-reflective. For sunglasses, you’d only ever want anti-glare on the back of your lenses.

This prevents sunlight from bouncing back into your eyes whilst the front of the lens reflects light away. A bit like a two-way mirror.

How polarised lenses work

 

POLARISED SUNGLASSES VS NON POLARISED

Polarised lenses help to reduce glare. This is when sunlight bounces off large flat surfaces like water and becomes horizontally focused, thus becoming polarised light.

Non polarised lenses can’t block glare because they don’t contain a polariser within the lens. This is why polarised lenses give you better visual acuity, free from distracting reflections.

Polarised vs non polarised

 

HOW DO POLARISED LENSES WORK?

Our polarised lenses are made from multiple layers.

Within the lens-sandwich is what’s called a polariser which is made of a chemical film. The polariser hosts hundreds of tiny molecular rows which are vertically aligned, very close together.

This creates a vertical filter that prevents horizontally reflected light from entering the lens. Thanks to the in-built polariser, this is how reflected sun glare from shiny horizontal surfaces is blocked out.

How polarised lenses work

 

CAN I GET PRESCRIPTION SUN LENSES?

Yes you can.

Why not make good sunglasses some great sunglasses?

You can tailor your sun lenses to perfection using the lens menu at the right-hand side of each of our sunglasses frames. Select your application, whether they’re for distance, reading, computer, bifocal or varifocal.

Once you’ve entered your prescription details, you can experiment with different lens coatings.

Shop sunglasses

 

MADE IN THE UK

FROM THE HANDS THAT MADE THEM

Sure, there’s a million glasses brands out there.

But we can bet they don’t make their frames here in the UK, not quite like us.

As one of the few UK eyewear manufacturers, we pride ourselves on our ability to design and make prescription glasses from our Glasgow workshop. This is what sets us aside. Starting from sheet, leaving as spectacles, we proudly manufacture frames right here in the UK.

How we make glasses

 

DO YOU ACTUALLY MAKE THESE GLASSES?

We certainly do.

Because, we’re not just any old eyewear brand.

Ours are made right here in Glasgow, Scotland. But to make you great glasses, we have to use great ingredients. Which is why we only use Europe’s best quality acetate and our own bespoke hardware to make all our frames.

It’s taken a while to learn how to do all this, but you can see for yourself how we design and make our glasses right here in the UK.

How we make glasses

 

DO YOU ONLY MAKE ACETATE GLASSES?

Yup.

It’s taken the better part of a decade to learn to use this amazing material. Rather than become a jack of all trades, we’ve focused on high quality acetate frames in timeless frame-shapes.

Plus, acetate is a bio-plastic made of plant fibre, which means it’ll eventually biodegrade.

How acetate is made

 

DO YOU MAKE LTD EDITION GLASSES?

Oh yes.

Once a month, we release short runs of limited-edition spectacles and sunglasses. To access them, you need to join our Members Club. You won’t regret it.

Join Members Club

 

WHAT ARE THE PARTS OF GLASSES CALLED?

Oh boy, there’s a lot of confusion when it comes to naming the components of your glasses.

Which is why we’ve made the ultimate guide so you can locate and name their many parts.

The parts of glasses

 

REPAIRS & MAINTENANCE

CAN YOU REPAIR MY GLASSES?

Mistakes happen, you’re only human after all.

As a manufacturer, we have the ability to repair your damaged or broken glasses frame. If this has happened to you, here’s how you should proceed.

  1. Take some photos of the damage using your phone or camera.
  2. Get in touch with a written description of the damage and attach those images to let us see what’s happened.
  3. We’ll respond with our diagnosis and what’s required to fix or replace the damaged part of your glasses.
  4. Repair/replacement fees may vary depending on the damage incurred.
  5. If you’re happy to proceed, we’ll send you an invoice for the repair work or the replacement part.
  6. Once paid, safely send your glasses to us inside their hard-case using the address in the footer-section of this page.
  7. We’ll carry out the necessary repairs and return your glasses to you. Good as new.

Contact page

 

I’VE LOST MY SCREW, CAN YOU HELP?

Don’t worry, these things happen.

Our dowel screws can sometimes work themselves loose and even fall out of your frame. If this has happened to you, please get in touch and we can send you some replacement thread seeking screws.

These thread seeking screws are easier to locate into your glasses hinge tenons and give a really good hold in your hinges.

Request replacement screws

 

HOW SHOULD I CLEAN MY GLASSES?

To keep your glasses in tip-top condition, there’s two methods you can use to clean them properly. We have written a helpful blog on this topic which can be found here.

 

SHIPPING

HOW DO I MAKE A RETURN?

Some things just aren’t meant to be. Sorry about that.

If you’d like to return your glasses, please use our returns form and follow the steps so we know who you are, what your ordered and the reasons for your return.

This way we can process your return and refund you more quickly.

Returns page

 

HOW DO I RETURN FOR LENS FITTING?

Oh boy. This is it!

We’re delighted you want to have your lenses fitted in your brand-new glasses frame. To get the ball rolling, use the form below so we can order your lenses.

Next steps

 

WHERE IS MY ORDER

?

All orders are dispatched via Royal Mail via tracked services.

Once your order has been dispatched you will be sent an email update. This email will let you know when it has left our workshop and it's related tracking code which you can track here.

Expected delivery time varies depending on your choice of service. For more information about postage and shipping, click the link below.

More shipping info

 

WHERE IS MY TRACKING NUMBER?

You should have received a tracking number in your purchase order receipt. If you cannot find this, please contact us stating your name and order number and we’ll facilitate you with your order tracking number.

Once you have this number, you can check the delivery status of your order via the Royal Mail parcel tracker.

Contact us

 

WHAT ARE YOUR SHIPPING SERVICES?

Depending on your location and preference, your glasses will be sent using one of two services via Royal Mail, Mon-Fri, excluding UK bank holidays.

UK EXPRESS

£4.95 / 1-2 working days

 

UK ECONOMY

£3.95 / 2-3 working days

 

​EU ECONOMY

£12.95 / 5-7 working days

 

ROW ECONOMY

£12.95 / 5-7 working days

 

More shipping info

 

WHERE CAN YOU SHIP TO?

Currently our “Worldwide” delivery countries include the majority of destinations worldwide.

If your country isn’t listed and you would like to purchase a Banton Frameworks product, please contact us and we shall do our best to facilitate your order.

Contact us

 

I SENT MY FRAME FOR LENS FITTING, WHERE IS IT?

This process can take a while depending on your prescription.

If you have a particularly high prescription your lenses may take up to 10 days to process. However, generally we aim to turnaround your prescription fitting within 5-7 days of receiving your frame back from you.

If your lens fitting has taken longer than 12 days, please get in touch for a status enquiry.

Contact us

 

MY ORDER'S INCORRECT / DAMAGED, WHAT SHOULD I DO?

If there are any issues at all with your order contact us and we’ll deal with it as quickly as possible.

Contact us

 

MY ORDER'S LOST, WHAT SHOULD I DO

?

If you suspect that your order has become lost, please contact us and we’ll deal with it as quickly as possible.

Contact us

 

STYLE

HOW DO I USE THE VIRTUAL MIRROR?

  1. Click “Try on” beside any of our glasses frames.
  2. A window will appear where you’ll see a ‘LIVE’ option.
  3. Click LIVE and adjust your head to fit within the orange head-template. The glasses should appear on your face, just like magic.

More detailed instructions

 

WHAT GLASSES SUIT ME?

Finding glasses to suit your face shape can be somewhat daunting.

To make things easier, we’ve built a helpful face shape guide. It’s free, downloadable and can help you find your perfect spectacle frame. You can thank us later.

Face shape guide

 

WHICH GLASSES FRAME SHOULD I TRY?

By your next eye test, you’ll still want your glasses to look good, right?

That’s about 2 years from now. So your best bet is to choose a frame that’ll suit your face shape, because let’s face it, it’s not changing anytime soon. For some friendly advice, check out this handy guide about choosing glasses for your face shape.

Face shape guide

 

IS IT OK TO BUY GLASSES ONLINE?

Buying your eyeglasses online can be just as easy as buying any accessory or garment.

But when you add lenses to the equation, it can be a little more complex. To make things easier, why not arm yourself with an up to date prescription and your pupillary distance?

It’ll make things far more simple when it comes to ordering your lenses. If you’re unsure, you can always contact us or even have your lenses fitted elsewhere.

It’s ok, you won’t hurt our feelings.

 

I GET A FREE HOME TRY ON?

Try your new glasses, free, for a whole week using the easy pay-delay by Klarna.

It’s the simple method of trying your new glasses at home. Select ‘pay later with Klarna’ at the checkout. You don’t even need an account. It does it all for you, just like magic.